Privacy Policy

This Privacy Policy describes how The Media ("we", "our", or "us"), a web development and digital services agency based in Bengaluru, Karnataka, India, collects, uses, stores, and protects your personal information when you visit www.themedia.in or engage our services. This policy is in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable provisions of the Digital Personal Data Protection Act, 2023 (DPDPA).

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide

• Name, email address, phone number, and company name submitted via our contact form or email
• Project briefs, requirements, or documents you share with us during onboarding
• Billing details and invoicing information for service contracts

1.2 Information Collected Automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referral sources via analytics tools (e.g. Google Analytics)
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To manage ongoing client relationships and project delivery
• To send service updates, invoices, or project-related communications
• To improve our website and services based on usage data
• To comply with our legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

Under the Digital Personal Data Protection Act, 2023, we process your personal data on the following lawful bases:

• Consent — where you have voluntarily provided your information
• Contractual necessity — to fulfil a service agreement with you
• Legitimate interest — to improve our services and maintain business operations
• Legal obligation — where required by applicable Indian law

4. Data Sharing

We may share your information with:

• Service providers — third-party tools such as hosting providers (Hostinger), cloud storage, payment processors, and communication platforms used solely to deliver our services
• Legal authorities — if required to do so by law, court order, or government authority under Indian law
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity

All third-party service providers are contractually bound to handle your data securely and only for the purposes specified.

5. Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this policy, or as required by law. Client project data is typically retained for a period of 3 years after the conclusion of a project, unless a different period is agreed upon in writing. You may request deletion of your data at any time (see Section 8).

6. Cookies

Our website uses cookies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device. We use:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)

You may disable cookies through your browser settings. Disabling cookies may affect certain features of the website. By continuing to use our site, you consent to our use of cookies as described here.

7. Data Security

We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include encrypted data transmission (HTTPS), restricted internal access, and secure data storage practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under the DPDPA 2023 and applicable Indian law, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data, subject to legal retention obligations
• Withdraw consent — at any time, where processing is based on consent
• Grievance redressal — file a complaint with our designated Grievance Officer

To exercise any of these rights, please contact us at info@themedia.in.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are:

Grievance Officer: The Media
Email: info@themedia.in
Address: Ground Floor, Shop No. 3, Property No. 51 & 52, Gottigere Lake Bund Road, Bohra Colony, Bengaluru, Karnataka — 560083
We will address grievances within 30 days of receipt.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised policy will be posted on this page with an updated effective date. Continued use of our website or services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

The Media
Email: info@themedia.in
Phone: +91 97911 30043
Website: www.themedia.in