Refunds & cancellations.

01General principle

All our services (web development, UI/UX design, SEO and related digital services) are tailored to each client's requirements. Because of this, refunds are not available for work that has already been completed or delivered, regardless of the reason for cancellation.

02Advance and retainer payments

Most projects require an advance before work begins. It secures your project slot, covers initial planning and discovery, and compensates for opportunity cost.

• Cancellation before work begins: if you cancel in writing before any work has started, you may be eligible for a refund of the advance minus a 10% administrative fee
• Cancellation after work begins: the advance is non-refundable. Any work completed beyond the value of the advance will be invoiced
• Cancellation mid-project: fees for all work completed up to the cancellation date are payable. If that exceeds the advance, the balance will be invoiced

03Milestone payments

• Each milestone payment covers a defined phase. Once paid and work on that phase has started, it is non-refundable
• If you cancel after a milestone is completed and approved, you keep the deliverables from that and all prior milestones. Those payments are not refunded
• Payments for milestones not yet started may be refunded at The Media's discretion, less any preparatory work already done

04Monthly retainers

For ongoing monthly services such as SEO, maintenance or content:

• Retainers are billed in advance and are non-refundable once the billing period has begun
• You may cancel with 30 days' written notice before the next billing cycle
• Mid-cycle cancellations are not refunded pro rata

05Exceptions

A full or partial refund may be considered in these limited cases:

• The Media cannot start or complete the project for reasons entirely within our control, and no alternative can be agreed
• A duplicate payment was made due to a technical error
• A payment was made in error and work has not yet begun

Requests in these cases must be raised within 7 days of the payment date by writing to info@themedia.in.

06Refund process

• Approved refunds are processed within 7–10 business days of approval
• Refunds are issued via the original payment method (bank transfer, UPI, etc.)
• Payment gateway or transaction charges on the original payment may be deducted

07Disputes

If you are unhappy with any part of our work, raise it promptly so we can resolve it. Most concerns can be handled through the revision rounds in your project scope. If you believe a refund is warranted, email info@themedia.in with a detailed explanation. We will review and respond within 5 business days.

Chargebacks initiated without first contacting us will be contested. Unresolved disputes are subject to the governing law and jurisdiction in our Terms of Service.

08Changes to this policy

We may amend this policy at any time. Changes will be posted here with an updated effective date. For projects already in progress, the policy in effect at the time of your payment applies.

09Contact

For refund or cancellation requests: